Services & Support

Your dedicated experts for all your

automation and deployment needs

With every order from Vention, receive peace-of-mind that all your needs will be met by our deeply technical Customer Success Team based in North America and Europe.

Training sessions

Custom modules to learn directly from our automation & deployment experts.

"Getting Started" training
"Advanced Programming" training
Real-world scenarios
Remote or hosted in the Experience Center

Our training sessions are designed to provide you with the practical skills and knowledge you need to become an automation expert.

Remote Support

On-demand screen & voice support, offered by Vention's Customer Success Team.

Receive unlimited support
Connect within 10 minutes
Implement solutions in real-time
Screen sharing & embedded cameras

With Remote Support, easily connect with our Customer Success Team via the latest Pendant V3 with camera and screen sharing capabilities.

Ready-to-operate bundles

End-to-end deployment support for select Vention applications.

Design validation & customization
Pre-assembly & Factory Acceptance Test
Site Acceptance Test & commissioning
Operator training

Ready-to-operate bundles ensure delivery of a functional application that performs according to the requirements defined in a project scope.

Our customer satisfaction in numbers

96%

Average response within promised time frame

95%

Average customer satisfaction

77pts

World-class Net Promoter Score (NPS)

16,000+

Machines running around the world

Technical support at your fingertips

With Vention's service & support offerings, rest assured you will have the practical skills, knowledge, and support to become an automation expert. Be empowered to take ownership of your automation processes and drive innovation across your manufacturing floor—we are always just a phone call away.

Talk to an expert