Vention Automation Product Lifecycle Policy
Vention is committed to delivering reliable, cutting-edge automation products to clients.
The objective is to maximize the usable life of Vention Automation Products, ensuring
peace of mind by providing the necessary replacement parts and support services throughout
their entire lifecycle.
This Product Lifecycle Policy applies to all automation products (meaning a product that
incorporates electronics and firmware) designed and manufactured by Vention ("Vention
Automation Products"). Partner Products are not covered by this Policy. To understand the
support applicable to a Partner Product, it is necessary to consult the relevant Partner`s
lifecycle policy.
All Vention Automation Products are designed with at least a six-year design life in mind.
This is not a guarantee or a warranty, but a standard life expectancy to help in planning
operations. To ensure the smooth operation of a Vention Automation Product throughout its
lifecycle, clients can opt for the various support programs and warranties defined in this
Policy.
The Standard Warranty Program covers the first year of a Vention Automation Product and is
defined in our Terms and Conditions of Sale. Beyond the standard warranty, there is an
option to extend the warranty coverage through the Extended Warranty Program.
Clients have the option to extend their warranty coverage for an additional two years
beyond the standard warranty period. This extended warranty covers both parts and services.
Clients must purchase the extended warranty at the time of the automation product purchase.
For up to two years after the standard warranty period, Vention guarantees the
availability of parts to order for previous-generation Products. This ensures that clients
can maintain their systems smoothly even after the standard warranty has expired.
Vention offers a provisional spare parts kit containing recommended parts and components
for the maintenance and repair of Products. Once purchased, the Kit will be delivered at
the preferred location determined by the client. This ensures critical spare parts are
readily available, where and when they are needed, in case of unexpected issues.
Upon the launch of a new generation product, Vention may offer an upgrade incentive
program to facilitate a seamless upgrade experience. This program provides incentives and
discounts for clients looking to upgrade to the latest generation, ensuring they have
access to the most advanced technology at a competitive price.
This policy applies to Vention Automation Products purchased after August 31st, 2024.
Vention regularly reviews its policies to improve its products and services. Any updates
or modifications to this Policy will be communicated on the Vention website. Understanding
and support are appreciated as Vention strives to uphold the highest standards of client
satisfaction and product sustainability.
If there are any questions or further assistance is required regarding the Vention
Automation Product Support Policy, please contact the client support team at
info@vention.cc or +1 800 940-3617.